Information Technology Services
Accounts, E-mail, & Calendar
Email and Calendar
Availability: UCOPOutlook email & calendar, including Outlook Web App (OWA)
Service Email Account
Availability: UCOPShared email account representing a service/function
Secure Messaging and File Transfer
Availability: UCOPTool to securely send messages or files with sensitive information or to distribute large files
Work Equipment: Computers, Software, Phones
Computer Hardware
Availability: UCOPPurchase, support, and salvage of UC owned computers
Software Catalog
Availability: UCOPSupport for standard software, and assistance with nonstandard software
Computer Training Lab
Availability: UCOPComputer-equipped lab for classes
Laptop Loan Program
Availability: UCOPLaptop loans for occasional business needs
Mac Support
Availability: UCOPSupport for UCOP owned Apple computers
Microsoft Software for Home Use
Availability: UCOPLicensed personal-use software
Mobile Devices
Availability: UCOPOrder and configuration of tablets and smartphones; instructions for configuring personal devices
PC Support
Availability: UCOPSupport for UCOP owned PC computers
Printer Support
Availability: UCOPSupport for networked printers and some local printers
Softphones, Desk Phones, Voicemail, and Headsets
Availability: UCOPInstallation and support of phones, voicemail, headsets
VPN
Availability: UCOPSecure, off-site access to internal UCOP resources
Wireless Network Access
Availability: UCOPWireless access for UCOP locations
Collaboration: Zoom, SharePoint, Videoconference, Box
Box
Availability: UCOPFile storage and collaboration platform
Box Shield
Availability: UCOPFile storage and collaboration platform
Listserv™ Email List
Availability: UCOPTool to create group email distribution lists
Network Fileshare
Availability: UCOPDepartment and individual fileshares for secure data storage
SharePoint
Availability: UCOP & SystemwideCollaboration tool for document sharing and version control
Zoom Audio, Video and Web Conferencing
Availability: UCOPThird-party audio, desktop video and web collaboration tool
Application & Web Services
Accessible Documents and PDFs
Availability: UCOPAssistance with making PDFs accessible before posting them to the web
Application Hosting
Availability: UCOPApplication hosting in the UCOP cloud computing environment
Cascade and SharePoint Training
Availability: UCOPTraining in using Cascade content management and SharePoint tools
Website and Web Application Support
Availability: UCOPConsultation, implementation, and maintenance
Web Accessibility Consultation and Testing
Availability: UCOPConsultation and testing support for creating accessible websites and applications
IT Policy & Security
IT Policy Development, Interpretation, and Coordination
Availability: UCOP and SystemwideConsultation in IT policy and information security
Information Security Services
Availability: UCOPRisk assessment, consultation, security incident response, training, eDiscovery support
LastPass Password Manager
AVAILABILITY: UCOPLastPass Password Manager software is available to all UCOP departments for storing institutional account credentials (usernames and passwords). LastPass enables UCOP and individual contributors to store and share credentials, virtual keys, and other sensitive information safely.
Records Management
Electronic document management consultation
Availability: UCOPProcess guidance for managing electronic documents
Records searches
Availability: UCOPSearches of the UCOP Central Records Collection
Records management consultation
Availability: UCOPAdvice on best practices for managing departmental records
Scanning consultation
Availability: UCOPServices for converting hard copies to electronic documents
UCOP Central Records Collection
Availability: UCOPPermanent collection of documents reflecting UCOP corporate history