IT metrics

ITS provides a range of IT services for UCOP and campus customers.

• A detailed service catalog is available online.

ITS posts metrics for system availability and incident response:

• Availability (apply UC, At Your Service Online, Effort Reporting System, Payroll/Personnel System)
• Incident response customer survey
• Incident counts

IT Metrics Dashboards (ITS Only)

• Incident Management
• Change Summary