UC Controller Operational Excellence

As part of the University of California, Office of the President Systemwide Controller’s office, the Operational Excellence team serves as a strategic partner across the UC Controller’s office and drives organizational effectiveness. We help the UC Controller teams better serve their clients and partners through four key service offerings that are designed to support continuous improvement and empower our stakeholders through strategic, impactful solutions. We aim to streamline processes, strengthen communication, and better manage and apply knowledge. Our services help drive efficiency, innovation, and sustainable success.

At the UC Systemwide Controller’s Office, Operational Excellence is more than a goal—it’s a mindset.

Service offerings:

Knowledge Development: Document and share information so stakeholders have the guidance and resources needed to perform their work effectively.
Knowledge Organization: Structure and manage information for easy access, usability, and informed decision-making.
Process Improvement: Identify inefficiencies, evaluate workflows, and implement changes that enhance effectiveness and streamline operations.
Strategic Communications: The purposeful use of communication to achieve goals. This involves message development, through the appropriate channels, to the intended audience at the optimal time.