Navigating UCOP
UCOP IT Client Services offers a monthly “New Hire IT Orientation” session to help new UCOP employees get started with their workstation computer. Topics covered include Outlook email and Outlook calendar, Duo, Jabber phone, document storage, wireless networks, printing, and how to get help from the Service Desk. The class is offered the 1st Tuesday of every month at 9:30am-10:30am in Franklin 6114. Register at UC Learning Center.
Mobile Devices
Mobile Devices purchases and feature changes.
Directory update Link
Submit changes to your directory information using IT Service Hub.
Information Technology Services (ITS)
ITS provides information technology services for the University of California campuses and Office of the President, from corporate data systems to telecommunications to computer networks.
IT Service Desk
Normal hours: M-F 7:30am-5pm | 1100 Broadway, Room 5202IT Service Desk is your single point of contact for IT questions, requests and incident reporting. Contact IT Service Desk via IT Service Hub, by email at ServiceDesk@ucop.edu or by phone at 510-987-0457. For after-hours emergencies (situations with broad impact, such as security or network problems), email Helpdesk@ucop.edu or call 510-987-0349.
IT Service Hub (Service-Now) Link
Employees report incidents, make requests, check status, and provide feedback via this portal.
Laptop loan
Laptops are loaned out to UCOP personnel on a first-come, first-served basis.
Listserv
A free mailing list service to allow dissemination of a single message to a group of people.
Microsoft software for home use
UCOP employees may download and make use of Microsoft Office applications on up to 5 personal computing devices for free.
New Hire IT Orientation
UCOP IT Client Services offers a monthly “New Hire IT Orientation” session to help new UCOP employees get started with their workstation computer and other technology. The class is offered the 1st Tuesday of every month at 9:30am-10:30am in Franklin 6114. Register at UC Learning Center.
Records Management Services
RMS maintains the Central Records Collection of the Office of the President, which consists primarily of correspondence and related materials such as reports, studies, agendas, and minutes.
Secure Messaging and File Transfer
Tool to securely send messages or files with sensitive information or to distribute large files
Telephone services
ITS Telecommunications Services engineers install or make changes to lines, softphones, and desk phones, as well as upgrade features. ITS also offers a selection of headsets for purchase for customers to use with either their softphone or desk phone.
Web publishing support
For assistance with web publishing, contact the Web Development Services unit.
Zoom Audio, Video and Web Conferencing Link
Third-party audio, desktop video and web collaboration tool