Email and Calendar

Availability: UCOP

Service Description
UCOP provides Microsoft Outlook for an integrated email and calendar service. The Outlook calendar is also used to reserve UCOP conference rooms.

  • Outlook Web App: OWA allows customers to use any Internet connection to access e-mail. The URL to access OWA is owa.ucop.edu.
  • One-year Email Retention Policy: Email messages in the Inbox (including any subfolders you’ve created), Sent, Drafts, and Junk folders older than one year are automatically deleted. Messages you want to keep should be stored in folders in the Outlook Online Archive.

How to Order
Use the IT Service Hub to request an email and calendar account, call (510) 987-0457, or email servicedesk@ucop.edu

  • For new employees, the Human Resources department requests the account on behalf of the department. (Some departments do not use HR and instead directly request accounts for their new employees through the IT Service Hub. These departments are the Office of the General Counsel; Secretary of The Regents; California Digital Library; Ethics, Compliance & Audit; Lab Management; and UC Press.)
  • All departments directly request accounts for contractors through the IT Service Hub.

How to Request Support
Support is available M-F, 6:30 a.m. – 6:00 p.m. Request support through the IT Service Hub or by contacting the IT Service Desk.

Eligibility
An Outlook account is provided to all UCOP staff, contractors, and other associated personnel. When contractors receive a UCOP e-mail account, their email display name will be set up to include the word “contractor” so that the relationship to the University is clear to any e-mail recipient. For example: Mary Smith (Contractor).

Availability
24/7, except during planned outages

Cost
The cost of the service is covered by the recurring departmental IT utilities fee.

Additional Information
Information about using Outlook may be found in the IT Service Hub. Key search words include Outlook, OWA, calendar, conference room reservation.