Information Technology Services
Email and Calendar
UCOP provides Microsoft Outlook for an integrated email and calendar service. The Outlook calendar is also used to reserve UCOP conference rooms.
- Outlook Web App: OWA allows customers to use any Internet connection to access e-mail. The URL to access OWA is owa.ucop.edu.
- One-year Email Retention Policy: Email messages in the Inbox (including any subfolders you’ve created), Sent, Drafts, and Junk folders older than one year are automatically deleted. Messages you want to keep should be stored in folders in the Outlook Online Archive.
- For new employees, the Human Resources department requests the account on behalf of the department. (Some departments do not use HR and instead directly request accounts for their new employees through the IT Service Hub. These departments are the Office of the General Counsel; Secretary of The Regents; California Digital Library; Ethics, Compliance & Audit; Lab Management; and UC Press.)
- All departments directly request accounts for contractors through the IT Service Hub.
How to Request Support
Support is available M-F, 6:30 a.m. – 6:00 p.m. Request support through the IT Service Hub or by contacting the IT Service Desk.
An Outlook account is provided to all UCOP staff, contractors, and other associated personnel. When contractors receive a UCOP e-mail account, their email display name will be set up to include the word “contractor” so that the relationship to the University is clear to any e-mail recipient. For example: Mary Smith (Contractor).
24/7, except during planned outages
Departments pay a monthly technology infrastructure fee (TIF) per individual to cover a standard computing bundle, office phone, voicemail, and email access.
Information about using Outlook may be found in the IT Service Hub. Key search words include Outlook, OWA, calendar, conference room reservation.