Operational Excellence
Welcome to the UCOP Operational Excellence Center of Expertise (OE CoE).
We drive organizational effectiveness and foster a culture of continuous improvement across UCOP and beyond through innovative process improvement, capability building, and the strategic application of emerging technologies.
Director
Drive Results
Upcoming Events
March 19, 2026, 11:10 am– 12 pm
OE Community of Practice: Beyond the Process: Mastering the Voice of the Customer (VoC)
In the pursuit of Operational Excellence, we often focus on the how—the steps, the speed, and the efficiency. But the most critical question is the who. If our processes aren't tuned to the Voice of the Customer (Voc), we risk becoming incredibly efficient at the things that don't matter. Learn how to translate customer feedback into actionable process improvements that drive genuine impact. Remember, "Quality is not what you put into it - it is what the customer gets out of it".
Presenter: Katie Mankins, Executive Director for Continuous Improvement, UC Santa Barbara
Submit a Request for Operational Excellence Support
We’re here to help you drive improvement, streamline processes, and elevate outcomes. Use our quick request form to connect with the Operational Excellence Center of Expertise—whether you need guidance, collaboration, or hands-on support, we would love the opportunity to partner with you.
Contact Us
Get in touch with the team for any questions or support. Contact oecoe@ucop.edu.