Operations and Office Service Level Status

Building and Administrative Services

IT Client Services (ITCS) excl. UC PathIT

Human Resources

Business Resource Center

Budget and Finance

Culture, Engagement, Diversity, & Inclusion (CEDI)

Building and Administrative Services 

Mail Services 

  • Oakland Locations (except UC Press)

    Service Level: Reduced

    Key Contact: Work Management Center (WMC)

    Location: 1111 Franklin Lobby with the Work Management Center

    Hours: Monday and Wednesday from 8:00 a.m. – 5:00 p.m. If scheduled in advance, a staff member can be on-site on Tuesday and Thursday from 8:00 a.m. to 5:00 p.m. to assist with requests submitted to building.services@ucop.edu.

    Incoming Mail and Deliveries: Mail for Oakland facilities will be picked up from the Post Office on Monday and Wednesday mornings and sorted to department mailboxes located in the mailroom. Package deliveries coming directly to Franklin (FedEx, UPS, etc.) will be received at the security desk and sorted to the department mailboxes in the mailroom. Department representatives may pick up mail and deliveries on Tuesday, Thursday, and Friday during regular business hours by following building access procedures (see "Building Access" below). If no staff is available, please ask Security for access. This schedule allows for social distancing in the combined work area.

    Outgoing Mail: Drop off outgoing mail in the outgoing mail bin located in the mailroom on the same days for mail retrieval Tuesday, Thursday, and Friday during regular business hours. If no staff is available, please ask security for access. This schedule allows physical distancing in the combined work area.

  • UCDC
    Service Level: Reduced
    Key Contact: Mac Hamlett
    Incoming Mail and Deliveries: Incoming mail and packages are dropped off in the lobby. Mail and packages are sorted and delivered to the 2nd and 3rd floor mailrooms once per day by the Student Services Staff.
    Outgoing Mail: No change to outgoing mail.

  • UCPath
    Service Level: Reduced
    Key Contact: Darryl Brown

  • UC Press
    Service Level: Full
    Key Contact: Jan Mignone
    Incoming Mail and Deliveries: Mail handled per normal process.
    Outgoing Mail: Mail handled per normal process. 

  • UCOP State Governmental Relations – Sacramento
    Service Level: Reduced
    Key Contact: Kelley Ogden
    Incoming Mail and Deliveries: Mail picked up on a weekly/biweekly basis.
    Outgoing Mail: No outgoing mail.

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Work Management Center

Service Level: Full

Location: 1111 Franklin St., Oakland, CA. Lobby

Hours: Tuesdays and Thursdays, 7:30 a.m. – 4:30 p.m.

Key Contact: Work Management Center (WMC)

WMC manages a range of activities, including the following. Requests with an * must be submitted in iRequest and the other requests must be submitted by emailing building.services@ucop.edu.

  • Main UCOP phone directory and assistance for all telephone calls received at (510) 987-0600 and (510) 987-0700
  • First point of contact for building maintenance assistance*
  • Site administration of UCOP employee systems: iRequest and iVisitor
  • Issuance of UCOP employee security badges (building access) or revision of clearances on current security badges*
  • Issuance of garage access cards and parking coordination with the Pre-Tax Commuter Program
  • Keys for both office spaces (Building Engineers) and furniture (WMC)*
  • First point of contact for building custodial assistance* 

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Print Services 

  • Oakland Locations

    Service Level: Full

    The Franklin Business Center is a self-service space to sort mail and prepare binders, as well as use copy machines for printing, photocopying and document scanning. There is instructional signage for Wi-Fi, printer, troubleshooting and contact information should help be required. All staff should follow on-site requirements to access the Business Center. It is not to be used for conference calls, Zoom meetings, or lengthy on-site working.

    Location: Franklin Lobby 2, the Business Center

    Hours: Accessible 24/7 through on-site support is available only during regular business hours. Reservations may be required if there is high demand.

    Key Contact: IT Client Services

    Amenities include:

    • Multifunction photocopier/printer
    • Desks and chairs (spaced six feet apart)
    • Two desktop computers
    • Shredding, trash and recycling bins
    • Basic copy room accessories and supplies

    Prepare to use the Business Center

    • Know your Department Code for copying
    • Save items in your Box folders for easy access from the on-site computer, or bring your laptop and connect to WiFi to print
    • Bring any special supplies to complete your task; basic copy room supplies are provided

    On-site requirements

    Follow these requirements for being on-site to use the Franklin Business Center:

    • Every day you come to the office, complete UCOP Screen before arriving on-site. While on-site, you must wear a face covering, maintain strict physical distancing and follow pandemic-related facility signage. Face coverings, hand sanitizer and cleaning supplies will be provided.
    • Register in iVisitor for the date and time to be on-site. 
    • Complete the Guidance on Coronavirus and On-site Operations course in the UC Learning Center. (All staff were required to complete this course by Aug. 31.)
    • Enter your name on the sign-up sheet inside the Business Center. Sanitation supplies will be available to wipe down pens and surfaces between use.

  • UCDC
    Service Level: Minimum
    Key Contact: Mac Hamlett
    Self-service, for staff working on-site only

  • UC Press
    Service Level: Full
    Key Contact: Jan Mignone

  • UCOP State Governmental Relations – Sacramento
    Service Level: None
    Key Contact: Kelley Ogden
    No on-site printing services

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Parking

  • Oakland Locations 
    Service Level: Minimum
    Key Contact: Steve Murray
    Franklin: Parking is available in the Franklin Garage to all UCOP staff at no charge until further notice by following building access procedures (see "Building Access" below).
    Kaiser: Parking permits are available through your Department Move Coordinator to be on-site to collect items from your workspace or to pack for the move.

  • UCDC
    Service Level: Minimum
    Key Contact: Mac Hamlett
    Parking is available for anyone required and approved to work on-site. Approved visitors may request on-site parking.

  • UCPath
    Service Level: Minimum
    Key Contact: Darryl Brown

  • UC Press
    Service Level: Minimum
    Key Contact: Jan Mignone
    Street parking only. The garage is closed.

  • UCOP State Governmental Relations – Sacramento
    Service Level: None
    Key Contact: Kelley Ogden
    No parking

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Building Access and Security 

  • Oakland Locations
    Access: Minimum
    Security: Reduced
    Key Contact: Franklin Security Desk, 510-987-9790 (except where noted)

    Requirements for being on-site:

    1. Coordinate the date and time with your Department Move Coordinator.
    2. Register in iVisitor.
    3. Complete the UCOP Screen survey before arriving on DAY OF on-site visit, and EACH DAY of on-site visit.
    4. Complete “Guidance on Coronavirus and On-site Operations” online training in UC Learning Center – required of all UCOP staff by August 31.
    5. While on-site, you are required to wear a face covering, maintain strict physical distancing and follow protocols posted on-site. Face coverings, hand sanitizer, and cleaning supplies will be available on-site.

    Franklin: Access is limited to staff approved to work on-site on a regular basis, and to staff requiring temporary access to the building to retrieve mail or workspace items, or to pack their workspace. Staff must follow the requirements listed above. Contractors, consultants, and visitors are not allowed into the building during the shelter-in-place order. Security available 24/7 at reduced staffing levels.

    1100 Broadway: Access is limited to staff approved to work on-site on a regular basis. Security available 24/7 at reduced staffing levels.

    Kaiser Building: Access is limited to staff approved to work on-site on a regular basis, and to staff requiring temporary access to the building to retrieve mail or workspace items, or to pack their workspace. Staff must follow the requirements listed above. Contractors, consultants, and visitors are not allowed into the building during the shelter in place order. On-site security staff during regular business hours.

  • UCDC
    Access: Reduced
    Security: Increased
    Key Contact: Mac Hamlett
    Essential on-site staff only. Request access in advance. Following DC Guidelines for Phase 2 reopening: staff, faculty, tenants, and approved visitors may arrive on-site after completing the UCOP Screen. Proper face covering and physical distancing required. Security officer on duty 24/7 in the main lobby. The building remains locked.  Fob access is required for all stairwell doors, elevator cars, and interior 2nd and 3rd floor administrative areas.

  • UCPath
    Access: Reduced
    Security: Reduced
    Key Contact: Darryl Brown

  • UC Press
    Access: Minimum
    Security: Reduced
    Key Contact: Jan Mignone

    Access is limited to staff approved to work on-site on a regular basis, and to staff requiring temporary access to the building to retrieve mail, supplies or workspace items, or to drop off items shipped to their home.

    Requirements for being on-site:

    1. Contact Jan Mignone in advance of visit with the date and time to be added to the calendar for office visits.
    2. Complete the UCOP Screen survey before arriving on DAY OF on-site visit, and EACH DAY of on-site visit.
    3. Complete “Guidance on Coronavirus and On-site Operations” online training in UC Learning Center – required of all UCOP staff by August 31.
    4. While on-site, you are required to wear a face covering, maintain strict physical distancing and follow protocols posted on-site. Face coverings, hand sanitizer, and cleaning supplies will be available on-site.

    Security is provided 24/7 by Lake Merritt Management LLC, who can be reached at 510-421-8577 or security@lakemerrittmanagement.org.

  • UCOP State Governmental Relations - Sacramento
    Access: Minimum
    Security: TBD
    Key Contact: Kelley Ogden
    No access, closed. Building security on-site Monday through Friday, 8 a.m. – 6 p.m.

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IT Client Services (ITCS) excl. UC PathIT

IT Service Desk

Service Level: Full
Key Contact: IT Service Desk or 510-987-0457

Desk Side Support

Service Level: Reduced
Key Contact: IT Service Desk or 510-987-0457
Limited onsite staffing for issuing equipment, troubleshooting, and hardware repair.

Telecom - Jabber softphone

Service Level: Full
Key Contact: IT Service Desk or 510-987-0458

Telecom - mobile devices

Service Level: Full - Modified Delivery or Service Level
Key Contact: IT Service Desk or 510-987-0459
Provisioning, issuing, troubleshooting

Telecom - collaboration tools (Slack, Zoom)

Service Level: Full
Key Contact: IT Service Desk or 510-987-0460

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Human Resources

Recruiting

Service Level: Full - Modified Delivery or Service Level
Key Contact: Kelly Howard
Full service, but all interviews conducted by Zoom.

Learning and Development 

Service Level: Full - Modified Delivery or Service Level
Key Contact: Annie Prozan
No on-site training; all training staff are available, facilitating and supporting distance, live online, and online learning (LMS courses, webinars, etc.)

TOPS (temporary personnel)

Service Level: Full - Modified Delivery or Service Level
Key Contact: Warren Manuntag
All staff telecommuting and availability for new TOPS staffing requests may be constrained

HR Business Partner

Service Level: Full
Key Contact: Karen Arnold

Compensation

Service Level: Full
Key Contact: Jonas (JJ) Lerma 

Payroll

Service Level: Full
Key Contact: Andrea Everitt 

Leaves and Accommodations

Service Level: Full
Key Contact: Shannon Brooks

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Business Resource Center

Compliance, Audit, Accounting, & Policy (CAAP)

Service Level: Full - Modified Delivery or Service Level
Key Contact: Amy Vrizuela
Check deposits once per week only. UC Legal & KTO will make deposits directly to the bank. Checks will be available for pick up in 6th floor Franklin mailroom.

UCOP Local Procurement

Service Level: Full 
Key Contact: Rick Greene

Purchase Orders and Payments (POP)

Service Level: Full - Modified Delivery or Service Level
Key Contact: Jenia Sevillano
Delay in processing paper invoices due to limited mail services. Received invoices will be picked up once per week. Departments should request suppliers to submit electronic invoices wherever possible.

Oakland: Invoices received by departments for all Oakland locations may be: placed in the Business Resource Center mailbox in the 6th floor mailroom or submitted electronically through ServiceNow by creating a photo or scan with a mobile phone. For departments not picking up mail at Franklin, the BRC will attempt retrieve invoices from department mailboxes at Franklin.

UCDC, UC Sacramento, UCPath: Invoices through ServiceNow. Invoices may be scanned or sent as photo.

Travel & Entertainment Team

Service Level: Full 
Key Contact: Mark Lozano

Exception Requests

Service Level: Full 
Key Contact: BRC Exceptions


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Budget and Finance

PBS Planning System Training

Service Level: Full - Modified Delivery or Service Level
Key Contact: Nicole Terrell
No on-site training; all training will be delivered online (Zoom, pre-recorded trainings (being evaluated))

PBS Support

Service Level: Full - Modified Delivery or Service Level
Key Contact: Nicole Terrell
Office hours will be scheduled via Zoom meetings; BFD will staff the virtual sessions to provide support

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Culture, Engagement, Diversity, & Inclusion (CEDI)

Culture and Engagement (Employee Engagement Survey and EEDG)

Service Level: Full - Modified Delivery or Service Level
Key Contact: Francesca Galarraga
Establishing resources for culture and community while working remotely

Employee Group Activities

Service Level: Full - Modified Delivery or Service Level
Key Contact: See Affinity Group Contacts on website
Partnering with Affinity groups to assist in delivering events and activities remotely as possible

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