Mortgage Assistance

If you are experiencing hardship that is making it difficult to afford your mortgage payments, please call us to contact a loan servicing representative at 510-987-9013 to discuss your situation.

How to Apply for Mortgage Assistance

Complete and submit this Mortgage Assistance Application (pdf) to our loan servicing team at olp@ucop.edu. By signing page 2 of the Mortgage Assistance Application, you are authorizing the University to order a credit report for which you will be charged a fee. A loan servicing representative will contact you to acknowledge receipt of the Mortgage Assistance Application, provide next steps, and if you need to send additional information or documents. We will use the information you provide to help us identify the assistance you may be eligible to receive. If you need help completing this application, please contact us at 510-987-9013 for assistance.

Please be prepared to present documents showing any income you want us to consider.

For example:

• Wages: Paystub for most recent 30-day period with YTD earnings.
• Self-Employed: Most recent complete and signed business tax return.

Additional information and/or documentation may be requested as we review your application and documents.

Note: If your loan has been sold to an investor, we must obtain approval from the investor for any requested modifications.

Potential Assistance

• Repayment Plan
• Forbearance plan
• Extend your loan term

Foreclosure Prevention Resources

• For borrowers who wish to contact a representative in our office to discuss options for avoiding foreclosure, you may contact us at 866-568-2803.
• For a list of HUD-approved housing counseling agencies that can provide foreclosure prevention information, or information on state or local government mortgage assistance programs that may be available, contact the U.S. Department of Housing and Urban Development (HUD) at 800-569-4287 or www.hud.gov/counseling.