Smartphones

Service Description
ITS supports UC owned smartphones, and allows personally owned smartphones to connect to UCOP email, calendar, and contacts for business purposes.
  • For UC owned smartphones: When requested by departments, ITS purchases UC owned smartphones for business use and configures them to receive UCOP email, calendar, and contacts. Two smartphones are supported – the current iPhone or Blackberry. ITS secures smartphones by establishing a passcode and the ability to remotely wipe the device in case it is lost or stolen. ITS provides very limited support for hardware issues and recommends customers visit the Apple Genius Bar for assistance.
  • For personally owned smartphones: UCOP personnel may configure personally owned mobile devices to receive UCOPe-mail, calendar, and contacts. (Search for “personal smartphone” in the IT Service Hub knowledgebase for instructions.) Note that ITS does not support or take any responsibility for personally owned smartphones. For support, customers should consult their carrier or the store where the device was purchased. In addition, customers are responsible for securing their personally owned mobile device. ITS recommends the activation of the password lock on smartphones to protect data in case the device is stolen or lost.

How to Order
Use the IT Service Hub to request a UC owned smartphone.

How to Request Support
Support is available M – F, 6:30 a.m. – 6:00 p.m. Request support through the IT Service Hub or by contacting the IT Service Desk.

Eligibility
UCOP staff are eligible to receive UC owned smartphones if they meet the business requirements specified in UC policy, Guidelines for the Purchase and Use of Cellular Phones and Other Portable Electronic Resources, G-46. Managers must ensure that employees complete and sign the G-46 usage agreement, which the department (not ITS) retains for its records.

Availability
24/7, except during planned outages

Cost
Departments are responsible for the smartphone purchase cost and the monthly charges associated with the device.

Additional Information
Information about using smartphones may be found in the IT Service Hub. Key search words include smartphone, personal smartphone, iPhone, Blackberry.

Related Policy and Guidelines
UCOP personnel should not use or store University restricted information on personally owned mobile devices. If you receive restricted information on a personally owned device, delete it immediately. UC policy, IS-3, Electronic Information Security (pdf), provides a definition of restricted data. Examples include Social Security numbers, ethnicity, date of birth, and financial information, such as credit card number or bank account number.

If you need to use restricted information on a mobile device for your job, talk with your manager about getting a University owned device, which can be better secured.