Smartphones

Service Description

ITS supports UCOP owned smartphones, and also allows personally owned smartphones to connect to UCOP email, calendar, and contacts for business purposes.

UCOP personnel must not use or store University restricted information on personally owned mobile devices. If you receive restricted information on a personally owned device, delete it immediately. UC policy, IS-3, Electronic Information Security, provides a definition of restricted information. Examples include Social Security numbers, ethnicity, date of birth, and financial information, such as credit card number or bank account number.

UCOP owned smartphones

When requested and authorized by departments, ITS provides a smartphone and plan to qualified UCOP personnel and configures the phone to receive UCOP email, calendar, and contacts.

  • Available models. Typically, at least two standard iOS or Android smartphone models are offered. Individuals may not pay the difference in price in order to receive a premium model. Departments may request that returned smartphones be redeployed in lieu of purchasing new phones.
  • Security. ITS electronically enforces smartphone security configuration requirements on devices with access to UCOP email, calendar, and contacts. The requirements are a screen-lock passcode, encryption, remote wipe in the case of loss or theft, and automatic wipe when ten consecutive invalid passcodes are entered.
  • Hardware support. ITS provides very limited support for hardware. Customers are referred to the manufacturer or carrier for further assistance.
  • Replacement. Replacement smartphones may be provided if the device has been lost, stolen, or is not working correctly. Properly functioning smartphones will not be replaced if they have been in service less than 24 months, are still under warranty, or are within the terms of the initial plan.
  • Return. UCOP owned smartphones, the phone number, and carrier plan/account must be returned promptly to ITS when the business need for the device has concluded or the individual separates from UCOP. Returned phones are wiped and are redeployed when possible.
  • Transfer of liability. Ownership of a UCOP owned smartphone may not be transferred to an individual. Departments may release a smartphone number for reassignment to an individual’s personal phone by mutual agreement.

Personally owned smartphones

UCOP personnel may configure personally owned mobile devices to receive UCOP email, calendar, and contacts.

  • Security. ITS electronically enforces smartphone security configuration requirements on devices with access to UCOP email, calendar, and contacts. The requirements are a screen-lock passcode, encryption, remote wipe in the case of loss or theft, and automatic wipe when ten consecutive invalid passcodes are entered.
  • Support. ITS does not support personally owned smartphones. For assistance, customers should consult the manufacturer, their carrier, or the store where the device was purchased.
  • Transfer of liability. Ownership of a personally owned smartphone may not be transferred to UCOP. Departments may accept transfer of an individual’s personal smartphone number for reassignment to a UCOP owned smartphone by mutual agreement.

How to Order
Use the IT Service Hub to request a UCOP owned smartphone.

How to Request Support
Support is available M – F, 6:30 a.m. – 6:00 p.m. Request support through the IT Service Hub or by contacting the IT Service Desk at servicedesk@ucop.edu or (510) 987-0457.

Eligibility
UCOP staff are eligible to receive select UCOP owned smartphones if they meet the business requirements specified in UC policy Guidelines for the Purchase and Use of Cellular Phones and Other Portable Electronic Resources, G-46 and have their manager’s concurrence/approval and department funding. Managers must ensure that employees complete and sign the mobile device usage agreement, which is retained by ITS.

Cost
Departments are responsible for the smartphone purchase or replacement cost, and monthly charges.