iPad

Service Description
ITS supports UC owned iPads, and allows personally owned iPads to connect to UCOP email, calendar, and contacts for business purposes.

  • For UC owned iPads: When requested by departments, ITS purchases UC owned iPads for business use and configures them to receive UCOP email, calendar, and contacts. ITS secures iPads by establishing a passcode and the ability to remotely wipe the device in case it is lost or stolen. ITS provides very limited support for hardware issues and recommends customers visit the Apple Genius Bar for assistance.
  • For personally owned iPads: UCOP personnel may configure personally owned mobile devices to receive UCOP e-mail, calendar, and contacts. (Search for “personal iPad in the IT Service Hub knowledgebase.) Note that ITS does not support or take any responsibility for personally owned mobile devices. For support, customers should consult their carrier or the store where the device was purchased. In addition, customers are responsible for securing their personally owned iPad. ITS recommends the activation of the password lock on iPads to protect data in case the iPad is stolen or lost.

How to Order
Use the IT Service Hub to request a UC owned iPad.

How to Request Support
Support is available M – F, 6:30 a.m. – 6:00 p.m. Request support through the IT Service Hub or by contacting the IT Service Desk.

For hardware related issues, please visit the Apple Genius Bar for assistance. It is recommended that customers make an appointment online.

Eligibility
UCOP staff are eligible to receive UC owned iPads if they meet the business requirements specified in UC policy, Guidelines for the Purchase and Use of Cellular Phones and Other Portable Electronic Resources, G-46. Managers must ensure that employees complete and sign the G-46 usage agreement, which the department (not ITS) retains for its records.

Availability
24/7, except during planned outages

Cost
Departments are responsible for the iPad purchase cost and monthly charges associated with some models.

Additional Information
Information about using and configuring an iPad may be found in the IT Service Hub. Key search words include: iPad, personal device.

Related Policy and Guidelines
Department managers should review Guidelines for the Purchase and Use of Cellular Phones and Other Portable Electronic Resources, G-46, and ensure that employees complete and sign the G-46 usage agreement, which the department retains for its records.