Outbound Spam Filter Enabled on Email

September 16, 2013

To: UCOP Community

From: Shirley Bittlingmeier, Client Services Officer, Information Technology Services

Recently a significant number of legitimate UCOP email accounts have been compromised and used to send spam or phishing attempts to email addresses inside and outside UCOP. These attempts, which look like email from UCOP, might trigger other institutions and email providers to block incoming UCOP email. To prevent this, ITS will enable an “outbound” spam filter to stop compromised UCOP email accounts from sending spam to external addresses. The outbound spam filter will then return to the sender those messages that have a high probability of being spam. Unfortunately, this spam filter will not prevent spam or phishing attempts sent internally within UCOP.

The filter will be installed September 18 at 9:00 a.m.

To help ITS identify compromised accounts, please immediately contact the IT Service Desk if you receive

  • a returned email that was a legitimate message to an external address, or
  • a large number of undeliverable or returned emails in your Inbox or Deleted Items folder.

Remember that the IT Service Desk will never ask you for account and password information via email. Do not click any links or respond to any email that you are not familiar with. If by accident you click on a web link in a phishing email, or provide username and password information, immediately contact the IT Service Desk and change your password!

If you have any questions or concerns, please contact the IT Service Desk at 987-0457 or ServiceDesk@ucop.edu.