Customer Service and Records Management

Customer Service receives inquiries via telephone, email and written correspondence. The population served is extensive, with approximately 59,000 retirees and 33,000 former employees who are vested in the University of California Retirement Plan (UCRP). The unit also fields questions from the active UC employee population which numbers approximately 185,000 systemwide. The Customer Service Center is also the primary point of contact for Benefits Offices systemwide. The majority of inquiries received falls into three major areas: UCRP, health and welfare benefits and the UC retirement savings program. Additionally, Records Management receives, electronically scans, and files over 850,000 pages of documents annually.