The Retirement Administration Service Center (RASC) counsels members of the University as they transition into retirement and provides long-term pension and retirement health benefits support. The RASC administers payment of University of California Retirement Plan (UCRP) retirement income, survivor benefits and disability income, along with insurance services for the University’s retirees, survivors and disabled members covered by UCRP.

RASC Highlights

  • 70,000 retirees, dependents and surviving family members
  • $3.0 billion in benefit payments
  • 140,000 customer contacts (calls and correspondence)
  • 5,000 retirement elections processed

The RASC has three main areas:

Customer Care

  • Conducts retirement counseling
  • Educates members about UCRP
  • Provides retiree health & welfare benefits support

Fulfillment Operations

  • Performs retirement, survivor and special claims processing
  • Manages UCRP disability claims
  • Completes financial transactions

Business Controls

  • Provides learning & development opportunities and employee engagement initiatives
  • Maintains quality assurance programs
  • Produces metrics & reporting

To view your benefits and HR information, log in to At Your Service Online.

Related Resources

At Your Service Online
Retirement Benefits
Preparing for Retirement Video Presentation
Preparing for Retirement Process
Summary of Plan Data

Contact RASC

Mailing address

UC Retirement Administration Service Center, P.O. Box 24570, Oakland, CA 94623-1570

Contact Customer Care Link

Mon-Fri, 8:30 a.m.-4:30 p.m. PT

(800) 888-8267

Ellen Lorenz

Director, Retirement Administration Service Center

Phone: (510) 987-0169


Monica Courtney

Administrative Coordinator

Phone: (510) 987-0864


Michael Waldman

Manager, Customer Care

Phone: (510) 987-9256


Greg Ricks

Manager, Fulfillment Operations

Phone: (510) 587-6169