IT Service Hub

Services available to IT staff only are listed separately.

Cascade and SharePoint Training

Availability: UCOP

Training in using Cascade content management and SharePoint tools

Computer Hardware

Availability: UCOP

Purchase, support, and salvage of UC owned computers

Computer Software

Availability: UCOP

Support for standard software, and assistance with nonstandard software

Computer Training Lab

Availability: UCOP

Computer-equipped lab for classes

Correspondence Report

Availability: UCOP

Summaries of current items of general interest

Desktop Phone, Voicemail, and Headset

Availability: UCOP

Installation and support of phones, voicemail, headsets

Email and Calendar

Availability: UCOP

Outlook email & calendar, including Outlook Web App (OWA).

FUZE Internet Conferencing

Availability: UCOP

Third-party, Internet-based audio, video, screen, application & content sharing collaboration service

Information Security

Availability: UCOP

Risk assessment, consultation, security incident response, training, eDiscovery support

IT Policy Development, Interpretation, and Coordination

Availability: UCOP and Systemwide

Consultation in IT policy and information security

IT Service Hub

Availability: UCOP

Laptop Loan Program

Availability: UCOP

Laptop loans for occasional business needs

Listserv™ Email List

Availability: UCOP

Tool to create group email distribution lists

Mac Support

Availability: UCOP

Support for UCOP owned Apple computers

Microsoft Software for Home Use

Availability: UCOP

Licensed personal-use software

Network Fileshare

Availability: UCOP

Department and individual fileshares for secure data storage

PC Support

Availability: UCOP

Support for UCOP owned PC computers

Polycom Equipment

Availability: UCOP

Order and installation of polycom teleconferencing equipment

Printer Support

Availability: UCOP

Support for networked printers and some local printers

Project Management and Business Analysis Link

Availability: UCOP

IT Project Office services

ReadyTalk™ Audio, Video and Web Conferencing

Availability: UCOP

Third-party audio, desktop video and web collaboration tool

Records management consultation

Availability: UCOP

Advice on best practices for managing departmental records

Records searches

Availability: UCOP

Searches of the UCOP Central Records Collection

Secure Attachment File Encryption (SAFE)

Availability: UCOP

Tool to securely send large electronic files

Service Email Account

Availability: UCOP

Shared email account representing a service/function

SharePoint

Availability: UCOP

Collaboration tool for document sharing and version control

Skype Desktop Videoconferencing

Availability: UCOP

Third-party desktop videoconferencing application

Smartphones

Availability: UCOP

Order and configuration of smartphones; instructions for configuration of personal phones

Survey Evaluation

Availability: UCOP

Support for creating surveys that are accessible to individuals with disabilities

Tablet

Availability: UCOP

Order and configuration of tablets; instructions for configuring personal tablets

UCOP Central Records Collection

Availability: UCOP

Permanent collection of documents reflecting UCOP corporate history

Videoconferencing

Availability: UCOP

On-site videoconferencing facilities and support

VPN

Availability: UCOP

Secure, off-site access to internal UCOP resources

Web Accessibility

Availability: UCOP

Consultation and support for creating accessible websites and applications

Website and Web Application Support

Availability: UCOP

Consultation, implementation, and maintenance

Wireless Network Access

Availability: UCOP

Wireless access for UCOP locations